Ronald Gillette is the Chief Operating Officer and is responsible for WNS’s global sales, operations and capability creation. Based in Mumbai, he drives WNS’s strategic plans and operating results. Prior to joining WNS, Ron worked with ACS and Xerox in the US and Europe. Most recently, he was the Group President, Xerox Business Services in Europe with responsibility for all Banking and Insurance services, and previously led its global Finance and Accounting Outsourcing (FAO) business. Before joining ACS, Gillette was a senior partner at Accenture, responsible for growing its business process management (BPM) business. He has also worked with Deloitte Consulting, Ernst & Young and EDS in various leadership roles with a focus on building outsourcing businesses. Ron has a Bachelor of Science degree from the United States Military Academy, and is also a graduate of the U.S. Army Command & Staff College. He holds an MBA degree from Marymount University in Arlington, Virginia.