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WNS Named a Leader in NelsonHall’s Vendor Evaluation for Customer Experience Services in Travel, Transport and Hospitality
“WNS is delighted to be named a leader by NelsonHall for CX Services in
the travel, transport and hospitality sector,” said
In the NEAT evaluation, NelsonHall highlights WNS’ extensive experience across the travel sector covering key areas such as customer experience, revenue management, disruption management and decision support through analytics. The report highlights WNS’ technology-enabled solutions for the travel industry, including a proprietary suite of domain-specific tools, platforms, frameworks, and analytics models, and a custom-developed automation and RPA toolbox. NelsonHall also cites WNS’s portfolio of digital channel enablement for travel clients, including advanced social media analytics services and omni-channel delivery, and application of BI and analytics for campaign management, as few of the key strengths.
As one of the world’s largest travel BPM players, WNS partners with globally leading travel and leisure companies to drive business process transformation and improve competitive positioning. With over 8,000 professionals in the travel and hospitality vertical, WNS offers comprehensive customer experience focused solutions across sectors including airlines, travel management, car rental, global distribution systems, online travel agencies and hospitality. WNS’ comprehensive, next-generation technology suite of solutions, Travel TRAC™ enables travel and leisure companies to digitize their business process transformation, delight their end-customers with superior experiences, maximize operational efficiencies and ensure a healthy bottom-line.
About WNS
About NelsonHall
NelsonHall is the leading global analyst firm dedicated to helping
organizations understand the 'art of the possible' in IT and business
services. With analysts in the U.S.,
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View source version on businesswire.com: https://www.businesswire.com/news/home/20180504005321/en/
Source:
WNS (Holdings) Limited
Investors:
David Mackey
Corporate
SVP–Finance & Head of Investor Relations
+1 (201) 942-6261
david.mackey@wns.com
or
Media:
Archana
Raghuram
Global Head – Marketing & Communications
+91 (22)
4095 2397
archana.raghuram@wns.com
; pr@wns.com