|WNS Ranked a ‘Leader’ in NelsonHall’s NEAT Vendor Evaluation for Customer Management Services (CMS) Analytics|
The NelsonHall report highlighted WNS’ dedicated CMS analytics resources and standalone analytics practice, comprehensive suite of proprietary research and analytics platforms, and strong capabilities in the areas of big data, predictive modeling and domain-led research.
“Being named a leader in NelsonHall’s NEAT Vendor Evaluation for
Customer Management Services (CMS) Analytics is a testimony to WNS’
expertise in delivering differentiated, technology-enabled analytics
solutions to support our high-end customer interaction services
WNS’ Analytics practice has over 2,200 professionals globally, and works with over 50 global brands. WNS has developed several proprietary analytics platforms to help improve customer centricity including a social media analytics platform (SocioSEER), a cloud-based business intelligence analytics platform (Brandttitude), a suite of offerings for comprehensive visualization (IDEA), and an online customer experience management tool. In addition, WNS also acquired Value Edge Research Services, a leader in providing technology-enabled research and analytics services including competitive intelligence to clients in the Pharma / Biopharma industry.
NelsonHall is the leading BPS and IT services research firm with analysts in the U.S., U.K., and Continental Europe. The company takes a global approach to analysis of vendors and outsourcing markets and is widely respected for the quality and depth of its research. In addition, with its “Speed-to-Source” initiative, NelsonHall is helping buy-side organizations significantly reduce the time and cost associated with BPS and ITS sourcing projects.
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WNS (Holdings) Limited