SEC Filings

6-K
WNS (HOLDINGS) LTD filed this Form 6-K on 08/06/2018
Entire Document
 


Table of Contents

Revenue by Industry

For financial statement reporting purposes, we aggregate our operating segments, except for the WNS Auto Claims BPM (which we market under the WNS Assistance brand) as it does not meet the aggregation criteria under IFRS. See “— Results by Reportable Segment.”

We organize our company into the following industry-focused business units to provide more specialized focus on each of these industries: insurance; travel and leisure; diversified businesses including manufacturing, retail, CPG, media and entertainment, and telecom; healthcare; utilities; shipping and logistics; consulting and professional services; and banking and financial services.

For the three months ended June 30, 2018 and 2017, our revenue and revenue less repair payments (non-GAAP) were diversified across our industry-focused business units in the proportions set forth in the following table:

 

     As a percentage of revenue     As a percentage of revenue less
repair payments (non-GAAP)
 
     Three months ended June 30,     Three months ended June 30,  

Business Unit

   2018     2017     2018     2017  

Insurance

     26.9     26.1     25.5     24.1

Travel and leisure

     18.1     18.7     18.5     19.2

Diversified businesses including manufacturing, retail, CPG, media and entertainment, and telecom

     17.0     17.4     17.3     17.9

Healthcare

     14.6     14.6     14.9     15.0

Utilities

     7.4     9.2     7.5     9.4

Shipping and logistics

     6.1     3.9     6.2     4.1

Consulting and professional services

     5.5     5.4     5.6     5.6

Banking and financial services

     4.4     4.6     4.5     4.7
  

 

 

   

 

 

   

 

 

   

 

 

 

Total

     100.0     100.0     100.0     100.0
  

 

 

   

 

 

   

 

 

   

 

 

 

Certain services that we provide to our clients are subject to the seasonality of our clients’ business. Accordingly, we typically see an increase in transaction related services within the travel and leisure industry during holiday seasons, such as during the US summer holidays (our fiscal second quarter); an increase in business in the insurance industry during the beginning and end of the fiscal year (our fiscal first and last quarters) and during the US peak winter season (our fiscal third quarter); and an increase in business in the consumer product industry during the US festive season towards the end of the calendar year when new product launches and campaigns typically happen (our fiscal third quarter).

Revenue by Service Type

For the three months ended June 30, 2018 and 2017, our revenue and revenue less repair payments (non-GAAP) were diversified across service types in the proportions set forth in the following table:

 

     As a percentage of revenue     As a percentage of revenue less
repair payments (non-GAAP)
 
     Three months ended June 30,     Three months ended June 30,  

Service Type

   2018     2017     2018     2017  

Industry-specific

     37.1     34.1     37.8     35.0

Customer interaction services

     24.3     25.8     24.7     26.5

Finance and accounting

     20.4     20.8     20.8     21.4

Research and analytics

     11.6     11.8     11.8     12.1

Auto claims

     4.6     5.2     2.7     2.6

Others(1)

     2.1     2.3     2.1     2.3
  

 

 

   

 

 

   

 

 

   

 

 

 

Total

     100.0     100.0     100.0     100.0
  

 

 

   

 

 

   

 

 

   

 

 

 

Note:

 

(1)

Others includes revenue from technology services, legal services, and human resource outsourcing services.

 

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