SEC Filings

20-F
WNS (HOLDINGS) LTD filed this Form 20-F on 05/16/2018
Entire Document
 


Table of Contents

Revenue by Service Type

For fiscal 2018, 2017 and 2016, our revenue and revenue less repair payments (non-GAAP) were diversified across service types in the proportions set forth in the following table:

 

     As a percentage of revenue     As a percentage of revenue less
repair payments (non-GAAP)
 
     Year ended March 31,     Year ended March 31,  

Service Type

   2018     2017     2016     2018     2017     2016  

Industry-specific

     34.1     28.2     30.2     34.8     29.4     31.9

Customer interaction services(1)

     25.5     27.9     26.9     26.1     29.1     28.5

Finance and accounting

     21.4     20.6     18.4     21.9     21.5     19.5

Research and analytics

     11.8     13.3     12.4     12.1     13.8     13.1

Auto claims

     4.7     7.4     9.5     2.5     3.6     4.2

Others(2)

     2.5     2.6     2.6     2.6     2.7     2.8
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total

     100.0     100.0     100.0     100.0     100.0     100.0
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Notes:

 

(1) We have renamed our “contact center” horizontal unit as “customer interaction services” with effect from April 1, 2016, as we have expanded the services offered in that horizontal unit to include more value-added services beyond the customary contact center services.
(2) Others includes revenue from technology services, legal services and human resources outsourcing services.

Since the fourth quarter of fiscal 2017, we have experienced a decrease in volume of and loss of business from certain clients of our traditional repair services in our WNS Auto Claims BPM segment. While we expect our business in our WNS Auto Claims BPM segment to improve in fiscal 2019, there’s no assurance that it will improve to our expected level of performance or at all.

 

90