SEC Filings

WNS (HOLDINGS) LTD filed this Form 20-F on 05/16/2018
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Technology Services

WNS TRACTM, our consolidated suite of next-generation BPM enablement technology solutions, is differentiated by our deep domain expertise in strategic verticals and process know-how in key horizontal domains to equip us with an ability to understand and identify suitable technology for our clients’ businesses outcomes. The WNS TRAC TM solutions are available in the form of (a) all-inclusive and comprehensive enterprise platforms that are a combination of own IP with key partner products and (b) as plug and play solutions that seamlessly integrate with client’s existing technology environment without the need for a complete overhaul. Also, the solutions are pre-configured with best practices and industrialized accelerators to drive implementation around social, mobility, analytics, cloud, robotics and digital automation– with a host of deployment options and commercial models to choose from. We are also working on several industry use cases for next-generation technologies such as cognitive automation, artificial intelligence, blockchain and IoT, to address the emerging client demands.

From consulting to application management and operations, WNS TRACTM drives seamless technology deployment across the business process lifecycle with the view to achieve sustained growth and profitability.

As at March 31, 2018, we had 293 employees in this horizontal unit. In fiscal 2018 and 2017, this horizontal unit accounted for 2.1% and 2.0% of our revenue, and 2.1% and 2.1% of our revenue less repair payments (non-GAAP), respectively.

The following table illustrates our industry-specific and cross-industry solutions available as part of WNS TRACTM:



Industry-specific solutions











CPG & Retail

•   Verifare

•   SmartPro

•   Qbay

•   RePax

•   Commercial planning suite


•   Policy administration

•   Broker connect

•   eAdjudicator

•   Actuarial proprietary platform


•   Order-to-cash (“O2C”) for medical device manufacturing

•   WNS HealthHelp collaborative care management

•   WNS ValueEdge - analytics

•   Fraud detection for payers


•   Shipping document lifecycle management

•   Less than Truckload billing transformation


•   Front-office digital transformation

•   SMART automation and analytics


•   Deductions and warranty management



Cross-industry solutions

Solutions for Chief Financial



Solutions for Chief

Procurement Officers


Robotics Process



Customer Interaction


•   WNS P2P solution

•   WNS O2C solution

•   WNS record-to-report solution

•   WNS reporting and analytics


•   WNS-Denali procurement solutions

•   WNS Procurement Card solution

•   WNS supplier portal

•   WNS spend analytics


•   Robotics process automation consulting & RPA-as-a-service

•   Robotic process automation implementation & support


•   WNS interaction analytics

•   WNS omni-channel solution

•   WNS chatbot