SEC Filings

20-F
WNS (HOLDINGS) LTD filed this Form 20-F on 05/16/2018
Entire Document
 


Table of Contents

The following table illustrates the key areas of services that we provide to clients in this business unit:

 

Media and Entertainment—Service  Offerings

Strategy Solutions

  

Digital Operations and

Royalty Management

             Solutions            

  

Sales, Marketing and

Distribution Solutions

 

Customer Service Solutions

 

Global Back-office Solutions

Market entry strategy, balancing portfolio investments, consumer and market insights, innovation strategies, brand power strategy, marketing expense optimization    Digital operations solutions to help companies successfully expand into the digital business; royalty management solutions to help clients manage rights and royalties in both new media and traditional media; piracy protection services to help companies prevent media piracy issues    Seamless integration of traditional and digital product sales, marketing and distribution to enable clients to roll out timely innovative pricing / packaging strategies   Omni-channel (phone, e-mail, fax, website, live chat, social media) customer relationship management   Simplified, shared global self-service organization model with local business partners for finance and accounting, human resources or indirect procurement; end-to-end low cost shared services for transaction processes and virtual CoEs for specialized services (e.g., tax and internal audit)

Telecom: Our experience in consolidating and centralizing the functions of our telecommunications clients with built-in variable capacity to meet business requirements helps us deliver business value. With end-to-end BPM services, our solutions are designed to enable telecom companies to transform their value chain while tackling myriad challenges. Our solutions are designed to deliver business value through the right mix of analytics, technology, domain and process expertise that enable our clients to achieve cost efficiencies and drive sustainable growth strategies.

The following table illustrates the key areas of services that we provide to clients in this business unit:

 

Telecommunications—Service Offerings

Customer Acquisition

  

Order Provisioning and Order

                 Management                

  

Operations and Customer

Relationship Management

                 (“CRM”)                

  

Global Back-office Solutions

Contract administration, sales order processing, service administration and data control    New products and services, service delivery process creation, order provisioning, technical validation and support, rejected order tracking, order tracking, proactive order management, billing, data management (e.g. forms and administration)    Inbound customer interaction services, logging and monitoring service requests, CRM analytics, collection analytics, web correspondence, IT customer care (global service desk)    Simplified, shared global self-service organization model with local business partners for finance and accounting; end-to-end low cost shared services for transaction processes and virtual CoEs for specialized services (e.g., accounts payable, order management, collections)

 

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