SEC Filings

WNS (HOLDINGS) LTD filed this Form 20-F on 05/16/2018
Entire Document

Table of Contents

The following table illustrates the key areas of services that we provide to clients in this business unit:


Retail and Consumer Packaged  Goods—Service Offerings

Strategy Solutions


Customer Service Solutions


Supply Chain Solutions


Revenue Management



Global Back-office


Market entry strategy, balancing portfolio investments, consumer and market insights, innovation strategies, power brand strategy, marketing spending optimization    Omni-channel (phone, e-mail, fax, website, live chat, social media) customer relationship management    Retailer-supplier collaboration for demand-driven supply chain and retail execution management, supply intelligence, supplier performance and risk monitoring, contract management, supply chain orchestration – global trade shared services, trading partner helpdesks, logistics    Planning and execution of transaction and interaction-based campaign strategies, loyalty management, credit control and collections    Simplified, shared global self-service organization model with local business partners for finance and accounting (including indirect procurement) or human resources; end-to-end low cost shared services for transaction processes and virtual centers of excellence (“CoEs”) for specialized services (e.g., tax and internal audit)

Media and Entertainment: Our media and entertainment solutions are designed to help our clients create new revenue streams, capitalize on emerging digital opportunities, harness new-age consumers to their advantage and boost margins. The key media and entertainment sectors that we serve include:










    Filmed entertainment;


    Gaming and animation;


    Sports entertainment; and


    Internet and outdoor advertising firms.

Working with some of the largest media and entertainment companies in the world gives us an undisputed advantage in understanding the nuances of the business. We leverage years of industry and process experience, and a large team of digital media experts in delivering new-age cost-effective solutions to clients in this industry.